Refund Policy — Public Record Purchases

Effective August 16, 2026 · Applies to public driver-record purchases on batching.missourimvr.com

1. You are only charged for records we deliver

When you submit a request, your card is authorized for the full quoted amount, but it is charged only for the records actually found and delivered. Records the state cannot produce are never charged, and the unused portion of the authorization is released by your bank — typically within a few business days, depending on your card issuer. A search that finds no record costs nothing.

2. Delivered records are final

Missouri driver records are official state data delivered electronically at the moment of purchase. Because the record cannot be "returned" once viewed, all sales of delivered records are final. This is consistent with the State of Missouri's own online record service. Please review your search entries carefully on the review step before paying — the record delivered is the record matching the search criteria you certified.

3. When we will make it right

If something goes wrong on our side — you were charged for a record that was not delivered, a delivered file is unreadable or incomplete, or you were charged an amount different from the total shown at checkout — contact us with your reference number (the PR- number on your confirmation page, receipt, and card statement) and we will re-deliver the record or refund the affected charge.

4. Download window

Your download link remains available for the period stated at purchase. If your link expires before you saved your records, contact us with your reference number — we can re-issue a fresh link at no charge while the records remain in our retention window.

5. How to reach us

Insurance Information Services, Inc. (Missouri Motor Vehicle Records)
Email: accounts@missourimvr.com — include your PR- reference number
Phone: (816) 866-1656